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I have lost the From section on my email. It startd with Subject.

Posted

My emails no longer display the From section so I do not know who the emails comes from. It staets with the Subject and gives time and date sent. How can I get it back? zog Firefox does not work on my computer (the message disappeared before I could read the rest) what am I supposed to do?

Chosen solution

You probably types about without the :, type in about: exactly as you see it below


about:


You can leave and come back whenever, this is a forum so the replies will be visible.

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  • Google Update
  • Shockwave Flash 11.5 r502
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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Please immediately update to Firefox 18.0.1, the version you are running is extremely old and insecure.

Please update NOW Update Firefox to the latest version

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

I am very technology ingnorant. Thanks for the suggestion bht what are cache and cookies and how do I remove them?

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Before doing anything else you need to update Firefox, this is critical.

Question owner

Thank you for your suggestion. I think I did it right now. Now what do I do?

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Can you type "about:" with no quotes into the address Field, press enter, and make sure it says Firefox 18.0.1?

After you do that, please read and follow the directions at Websites look wrong or appear differently than they should

Question owner

Sorry to be so dumb but where should it say Firefox 18.01? I won't try it until I hear from you. I really apppreciate your help.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Please type "about:" (without quotes) into the address bar and press the Enter key (the address bar is where you type website addresses like www.google.com).

Do you see 18.0.1 there?

Question owner

Sorry I typed about without quotes in rthe address bar and pressed the Enter key and nothing happened. I did not see 19.0.1 anyplace or there. May I continue this request for assistance at another time? I have a Doctors' appointment that I must get ready for. I had no idea it would take this much time. Thank you for all your efforts.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Chosen Solution

You probably types about without the :, type in about: exactly as you see it below


about:


You can leave and come back whenever, this is a forum so the replies will be visible.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

See also:

Question owner

Thank you all for your support and answers but the problem is resolved. I went to a computer friend who said my problem was that I hit the Hide button by error. Everything is restored and working. Thanks again. Now I know what to do if I run into any more problems. I had no idea there was such a network out there to ask for help.