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Screen says unable to access internet. when tried to browse.

darinde
darinde
Posted

I down loaded the firefox program. it opens correctly to the search page. when I try to browse the internet after typing in my search, the next screen that comes up says unable to connect to the internet. I can browse using windows explorer with no problems so I know I have an internet connection. I made sure the fire wall will allow the fire fox program. At this point I am at a lost. If it matters I am running the new windows 8 64 bit. If anyone has any suggestion please let me know.

I down loaded the firefox program. it opens correctly to the search page. when I try to browse the internet after typing in my search, the next screen that comes up says unable to connect to the internet. I can browse using windows explorer with no problems so I know I have an internet connection. I made sure the fire wall will allow the fire fox program. At this point I am at a lost. If it matters I am running the new windows 8 64 bit. If anyone has any suggestion please let me know.

Chosen solution

If that is the about:home page then that is a build-in page that doesn't need and use internet access.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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  • Question details
    Product Firefox
    Topic Download, install and migration
    System Details

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPNTDFJS; Tablet PC 2.0; IPH 1.1.21.4019; BRI/2)

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cor-el
cor-el
  • Top 10 Contributor
  • Moderator
15332 solutions 138992 answers
Posted

Chosen Solution

If that is the about:home page then that is a build-in page that doesn't need and use internet access.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

If that is the about:home page then that is a build-in page that doesn't need and use internet access. A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls