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When i select firefox, i get a page won't load error. The firewall is set to allow.

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  • 1 has this problem
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  • Last reply by finisher

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I have uninstalled/reinstalled. I can access my mail, and use other browsers, but something seems to be blocking firefox.

I have uninstalled/reinstalled. I can access my mail, and use other browsers, but something seems to be blocking firefox.

All Replies (2)

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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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For some reason, when I re-booted the router, and the problem went away.On my home page I now have a search engine other then Google. Everything else is the same. Thanks for your help.