X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I can access all websites I attempt, except facebook.

Posted

When I try to access facebook in any fashion, all i get is a blank page and then a "page cannot be displayed" message. I have cleared cookies and cache, updated FF, updated flashplayer, ran virus scans (they all come out clean) I have shut down and restarted my computer. I was once in a while getting a numbered error message, but didn't write it down and then cleared my history. I haven't gotten this message since... This problem has been ongoing since yesterday. I was on there yesterday morning and everything seemed fine. Went to log back in around noon and I haven't seen even their login page since! I am using windows 7 on my laptop, but I have tried using my desktop and I have the same issue! I also have tried using Google Chrome and IE and everything just loads a blank page and says page cannot be displayed. Please help!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Google Update
  • Picasa plugin
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Maybe also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Helpful Reply

Thanks so much for your suggestion, but starting ff in safe mode did not fix the problem :(

Question owner

Cor-el, thanks so much for the suggestions! I went through and did all the virus scans you suggested and found some, which I fixed or cleaned up! Unfortunately, it didnt fix my problem! I was afraid it wouldn't, since I don't believe it's a virus... It doesn't make sense that I wouldn't be able to connect off of different computers. The desktop I have, is older, so I never use it for facebooking..as it is too slow. it doesn't matter which computer I use, or which browser I use, I can go anywhere on the internet I want, except facebook! When I search "facebook" it loads a blank page then tells me "connection interrupted" This is what I see, a box with this in it... The connection was reset




         The connection to the server was reset while the page was loading.
       



 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.