X
Tap here to go to the mobile version of the site.

Support Forum

When the cookies and cache has been cleared as requested when signing in, why doesn't it let me into my email?

Posted

Firefox is showing my cookies are off. It still won't let me log in to my email. When I got to sign into email it tells me my cookies are off. My cookies doesn't look off.

Firefox is showing my cookies are off. It still won't let me log in to my email. When I got to sign into email it tells me my cookies are off. My cookies doesn't look off.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • VLC media player Web Plugin 2.0.2
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

ideato
  • Top 25 Contributor
765 solutions 5506 answers
Hello reaperofh, see : [https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences#os=win7&browser=fx18 Enable and disable cookies that websites use to track your preferences] see also for info : [https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer#os=win7&browser=fx18 Cookies - Information that websites store on your computer] thank you
cor-el
  • Top 10 Contributor
  • Moderator
12902 solutions 118344 answers
See also: *http://kb.mozillazine.org/Websites_report_cookies_are_disabled