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Every 10 min. or so the screen background goes gray , and everything stops. I can still read the words


Every 10 min. or so my screen background goes gray, and everything stops. I can still read what's on the screen, but can't do anything. In about 10 to 15 seconds, the screen comes bactkto normal. Please---any suggestions. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • The Totem 2.30.2 plugin handles video and audio streams.
  • DivX Web Player version


  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

  • Top 10 Contributor
413 solutions 4896 answers

Helpful Reply

Please update your Firefox to latest version of Firefox 18.0.1 and give a try

Helpful Reply

Thanks for the help. I did download The 18.0.1 version. But when I click the HELP button at the top of my screen, and then click About Firefox, It indicates that I still have Firefox 11.

  I'm not very knowledgeable about computers, so maybe I just need to find out how to eliminate the 11 version and replace it with the 18.0.1 version.  Thanks very much, Jack