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Rapport missing from toolbar in Firefox version 18. Is it no longer compatible with Firefox?

Posted

I get no indication that Rapport is active so I can't trust Firefox if I need Rapport protection.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RocketLife Software Component
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Coupons Inc., Coupon Printing FireFox Plugin
  • Glims Plug-in for Safari
  • 5.1.10411.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • DivX Web Player version 2.0.0.263
  • iPhoto6
  • npmnqmp 071303000006
  • RealPlayer Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, try to update trusteer rapport from the console or in case this doesn't solve the issue please directly contact trusteer's support: https://www.trusteer.com/support/report-problem

Question owner

Console? What is the console?

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

https://www.trusteer.com/support/user-guide/3.5.1207/index.htm#333.htm

TrusteerSupport 3 solutions 14 answers

Hello,

A possible situation/solution- Rapport is running (you're protected) but the icon does not appear (some banks choose this as a default), you can set it here:

For Windows: 1. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console 2. Next to "Address bar icon" click "show" 3. Restart your browser (close all open browser windows and open a new window)

For Mac: 1. Go to System Preferences 2. Under "Other" click Rapport 3. Check "Display Rapport icon in browser address bar 4. Restart your browser (close all open browser windows and open a new window)

Otherwise, Rapport might not be running. You can turn it on via the start menu/System preferences. If it still doesn't appear please contact our support at www.trusteer.com/support/report-problem

Alex, Trusteer Technical Support

Question owner

Thanks, Alex. That is useful information. I've notice since I've installed the update that the Rapport icon also appears in my menu bar. Does that mean if it's bright green Rapport is running, and if it's darker, dull green it's not? Or is it just a quick way to go to the System preferences?

TrusteerSupport 3 solutions 14 answers

Hi JeanMS,

Happy to help :)

Like you said- it's just a quick way to go to the Rapport console. If it's green- it's on. There shouldn't be a few shades of green there. I'll check it on our end.

Alex, Trusteer Technical Support