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Three course links opened simultaneously, locked "together" and now all three are "highlighed" and won't open separately

Posted

Multiple links became highlighted and linked together. When I try to launch just one of the links, it will not open individually - in fact, none of the links will open at all. When I enter one of the URLs manually, a new tab appears labeled "Connecting" with a continually spinning circle of death. The URL changes to "about:blank" and the page remains empty. I'm a first time Firefox user and I have no idea how to even approach a solution. I'm working on deadline and am desperate. Can some p-l-e-a-s-e help?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • 4.1.10329.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

iamjayakumars
  • Top 10 Contributor
415 solutions 4924 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

iamjayakumars
  • Top 10 Contributor
415 solutions 4924 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6639 answers

Alright, so your first step is going to be to update to Firefox 18.0.1, it has alot of bugs fixed when compared to Firefox 11. Update Firefox to the latest version


After fully updating, please try the steps above.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96733 answers

How and from where are you opening the links?

Can you post the code (location) of that URL?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.