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cant download new version..need a phone contact

Posted

i have tried numerous time to download update version. Get to the point BEFORE i am prompted to drag icon to Application or dock...it dstops, says I cannot :replace "old version because MOzillo is in use! Thanks

Chosen solution

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest version

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • Musicnotes Viewer plugin 1.18.8 http://www.musicnotes.com
  • Office Live Update v1.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.2 r159
  • Displays Java applet content, or a placeholder if Java is not installed.

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Chosen Solution

Can you not click on Help, and then go to Update Firefox? Update Firefox to the latest version

If that fails to work, please do the following:

  1. Restart your Computer
  2. Go to www.getfirefox.com , download Firefox again.
  3. Completely Exit Firefox (make sure it still isn't running in the dock)
  4. Install the newer version of Firefox

You should be updated to Firefox 18.0.1 now.

After updating Firefox, please make sure you update your plugins (https://www.mozilla.org/plugincheck/), and also make sure you are using Mac 10.6.8.

Question owner

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction

Question owner

it looks like it downloads to the point where it says "when prompted drag the icon to the app folder" It will not PROMPT that drag instruction the Mac is 10.6.8

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Have you tried to open Firefox, go to Help, then click "Check for updates"? Does that download Firefox 12?

Question owner

oops ...in fumbling around i have succesfully installed 14.0.1 thanks for the help

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Helpful Reply

Ok, well that's a step in the right direction, but you are still out of date. Please update to Firefox 18.0.1, the most recent version. Running 14 will leave you exposed to many major security flaws, plus it is slower and less stable than Firefox 18.0.1 Update Firefox to the latest version

Question owner

on re checking..it is FF 18 I am up to date. Thanks for the patience and help Van