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How to I remove WhiteSmoke B Customized Web Search?

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  • 17 have this problem
  • 4 views
  • Last reply by WhiteSmoke

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I have tried malwarebytes, adaware, revo, superantispyware, etc. nothing will get rid of whitesmoke. I even uninstalled firefox and re-installed it. I have IE and it doesn't have whitesmoke, I downloaded Chrome and it doesn't have whitesmoke. I guess I will use other browsers until I can fix this.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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WhiteSmoke has created a very easy to follow step by step instructions which can be found on http://www.whitesmoke.com/remove-toolbar


hope the link helps ( I am 100% sure it will)


David Jones