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aol will not recognize my pass word
after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word
Additional System Details
Installed Plug-ins
- Adobe PDF Plug-In For Firefox and Netscape 10.1.3
- 4.1.10329.0
- My Web Search Plugin Stub for 32-bit Windows
- Shockwave Flash 11.0 r1
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- Office Plugin for Netscape Navigator
Application
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
More Information
This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Please Update to the latest Firefox 18.0.x version.
- Help > About Firefox
- https://support.mozilla.org/kb/update-firefox-latest-version
- https://support.mozilla.com/kb/Updating+Firefox
The Firefox Firefox 15.0.1 version that you currently run is no longer supported with security updates