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aol will not recognize my pass word

Posted

after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • My Web Search Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.0 r1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox 15.0.1 version that you currently run is no longer supported with security updates