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Need help with website that used to work on Mozilla and now it does not.

Posted

I used to listen to music streaming thru my office off a website www.noshoesradio.com. This no longer works and has not worked for about a year now. Can you please help me with this? (Email and phone number removed by mod)

Modified by Tyler Downer

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • McAfee MSS+ NPAPI Plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Google Update
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • Version 0.9.18, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Office Live Update v1.5
  • Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • NeuLion Adaptive Plugin 1.6.5.7131 Neulion home page
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Citrix ICA Client Plugin (Win32)
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Please update to Firefox 18.0.1 then give this another shot.

If that doesn't help, read Websites look wrong or appear differently than they should

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96771 answers

That is a Flash player.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin