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Using Print Screen only displays about 50% if the page. How may this be fixed?

Posted

I did pose this question earlier today. I am afraid that I am not competent enough to understand what to do with the Troubleshooter information. Could someone please explain in layman terms how I resolve this issue? Print screen does not operate in any web based windows. There is no problem with Print Screen when using Microsoft applications, e.g. Word.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Nokia Suite Enabler Plugin
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • iTunes Detector Plug-in
  • GEPlugin
  • 20-20 3D Viewer for IKEA - Mozilla Plug-In v5.0.94.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Rhapsody Player Engine Plugin
  • Macromedia Shockwave for Director Netscape plug-in, version 10.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10777 solutions 97000 answers

Try to disable hardware acceleration in Firefox.