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Can't login into my Firefox Sync account


I have lost my original device and unable to source a recovery key, my iphone is still logged in but you are unable to generate a key from this. I am trying to setup a new device (desktop) and have forgotten my password and when I click to reset password (after entering my email address) it says an email has been sent and I have not received anything (I have been trying this for a week).

Can anyone help? Cheers :)

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Ralph Daub
  • Administrator
58 solutions 431 answers

Hi beckykykystar,

I'm sorry to hear that you're having troubles with your Firefox Sync.

Have you tried looking at the Firefox Sync troubleshooting and tips article?

Please let us know if this solves your issue.


- Ralph