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"http://selfcare.wdc.bsnl.co.in/irj/portal" this website cannot be opened after login page. Profile not visible after login.


After logging in to the page of "http://selfcare.wdc.bsnl.co.in/irj/portal" website I cannot access inner pages/profile of the site. Even the site runs correct in Google chrome browser. That's the only reason I am running 1 extra browser when ever needed eventually and frequently.

The error shown on the page is "Sorry, your browser/program is not supported by Web Dynpro! ". I don't know whats this.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Nokia Suite Enabler Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • VLC media player Web Plugin 2.0.2
  • GEPlugin
  • Facebook Video Calling Plugin
  • Adobe Shockwave for Director Netscape plug-in, version
  • Facebook Desktop Plugin
  • Google Update
  • RockMelt Update
  • Picasa plugin
  • Google Talk Plugin Video Accelerator version:
  • Version
  • BlackBerry WebSL Browser Plug-In
  • Octoshape embedded video plugin
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version
  • AppWorld NPAPI plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

This may have to do with the website themselves. Please contact their webmaster.

Question owner

Hey, same can be run in Chrome and even a simple non-popular RockMeIt browser. The problem is with mozilla only.

  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

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