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Sync password does not work


My hard drive was starting to crash and I was going to have someone come out and put in a new one for me. I couldn't find out how to back up my info so I figured I could sync my info and get it from firefox later. I wrote down the password and saved it in a file that I later recovered from my hard drive. The password, name, and sync password do not get me my information. I know the sync password is correct because I got it down twice. I really really need some of that information and I can't just create a new sync password since my old hardrive is long gone and creating a new password says it will delete the old saved information. Please, please, please, tell me there is something I can do to retrieve my info?

I can sign in to my sync account

Modified by NightsRiver

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

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Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Does the password work at https://account.services.mozilla.com/ ?

Question owner

I can sign in to my account if that's what you mean

Question owner

I can sign in to my account if that's what you mean