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Firefox can't print postage/mailing labels at usps.com

Posted

We are unable to save a label to a pdf or print from Clink-N-Ship. At first we thought it could be an issue on our end, but we've tried doing this on 4 different computers from different locations (we have employees in SC and Colorado).

We are unable to save a label to a pdf or print from Clink-N-Ship. At first we thought it could be an issue on our end, but we've tried doing this on 4 different computers from different locations (we have employees in SC and Colorado).

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Google Update
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • GEPlugin
  • DivX Web Player version 2.0.3.4
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • npdivxplayerplugin
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tried all of the suggestions here but none of them work:
https://support.mozilla.org/en-US/questions/776649
We've cleared cache, cleared cookies, cleared temp internet files, updated the Adobe Plugin for Firefox, Updated Java, tried turning off windows firewall, turned off Avast Anti-Virus, confirmed pop-ups are turned on.
I also changed the Enable Java Script option in the Content tab by clicking on the "Advanced" button to allow scripts to Move or resize windows, Raise or lower windows, and Disable or replace context menus.
Last thing I tried...went to Options dialog, selected "Applications" and made sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application.
Suggestions? Thanks!

Question owner

Tried all of the suggestions here but none of them work: https://support.mozilla.org/en-US/questions/776649

We've cleared cache, cleared cookies, cleared temp internet files, updated the Adobe Plugin for Firefox, Updated Java, tried turning off windows firewall, turned off Avast Anti-Virus, confirmed pop-ups are turned on.

I also changed the Enable Java Script option in the Content tab by clicking on the "Advanced" button to allow scripts to Move or resize windows, Raise or lower windows, and Disable or replace context menus. Last thing I tried...went to Options dialog, selected "Applications" and made sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application.

Suggestions? Thanks!

Tried all of the suggestions here but none of them work: https://support.mozilla.org/en-US/questions/776649 We've cleared cache, cleared cookies, cleared temp internet files, updated the Adobe Plugin for Firefox, Updated Java, tried turning off windows firewall, turned off Avast Anti-Virus, confirmed pop-ups are turned on. I also changed the Enable Java Script option in the Content tab by clicking on the "Advanced" button to allow scripts to Move or resize windows, Raise or lower windows, and Disable or replace context menus. Last thing I tried...went to Options dialog, selected "Applications" and made sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application. Suggestions? Thanks!