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firefox crashed upon startup even in safe mode after 18.0.1 update

Posted

i open it and it crashes instantly in same mode as well ive scaned my pc for viruses malware spyware and all that jazz but nothing has been found

i open it and it crashes instantly in same mode as well ive scaned my pc for viruses malware spyware and all that jazz but nothing has been found

Chosen solution

Please use the other scanners cor-el listed as well. If after you run them and restart your PC, please manually search your computer (including hidden files) for yezmbsrz.dll.

Also, click the start button, type in msconfig, press enter, and go to startup. Find the file, and uncheck the checkbox next to it. You should also be able to see the file location the file is store in to delete it.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

More Information

Crash ID: bp-a98267e1-7cd4-468a-8c74-f31932130127

Question owner

O also when the bug Reporter comes up i cannot click the "details" button

O also when the bug Reporter comes up i cannot click the "details" button
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1196 solutions 7853 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. #In that text field, enter %APPDATA% and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

Crash ID: bp-12d04840-9443-4a48-ab0a-f10742130127
Crash ID: bp-e714585d-312a-4c0e-8f7b-89cd02130127
Crash ID: bp-4d67fec3-dba8-473d-82ed-906272130127
Crash ID: bp-079bde6d-a1f4-475e-934d-643be2130127
Crash ID: bp-6c17ba34-eaf4-40fd-a1d3-c4f4a2130127
<pre><nowiki>Crash ID: bp-12d04840-9443-4a48-ab0a-f10742130127 Crash ID: bp-e714585d-312a-4c0e-8f7b-89cd02130127 Crash ID: bp-4d67fec3-dba8-473d-82ed-906272130127 Crash ID: bp-079bde6d-a1f4-475e-934d-643be2130127 Crash ID: bp-6c17ba34-eaf4-40fd-a1d3-c4f4a2130127</nowiki></pre>

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
12137 solutions 112749 answers

You have a malware problem.

This crash is usually caused by malware and the involved, randomly named, file in your case is yezmbsrz.dll as can be seen in the modules list of the crash report.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You have a malware problem. This crash is usually caused by malware and the involved, randomly named, file in your case is yezmbsrz.dll as can be seen in the modules list of the crash report. *https://crash-stats.mozilla.com/report/index/bp-12d04840-9443-4a48-ab0a-f10742130127 Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Modified by cor-el

Question owner

ive done scans already with malware bytes microsoft security essensials microsoft safety scanner and spybot and they picked up nothing

ive done scans already with malware bytes microsoft security essensials microsoft safety scanner and spybot and they picked up nothing
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1196 solutions 7853 answers

Chosen Solution

Please use the other scanners cor-el listed as well. If after you run them and restart your PC, please manually search your computer (including hidden files) for yezmbsrz.dll.

Also, click the start button, type in msconfig, press enter, and go to startup. Find the file, and uncheck the checkbox next to it. You should also be able to see the file location the file is store in to delete it.

Please use the other scanners cor-el listed as well. If after you run them and restart your PC, please manually search your computer (including hidden files) for yezmbsrz.dll. Also, click the start button, type in msconfig, press enter, and go to startup. Find the file, and uncheck the checkbox next to it. You should also be able to see the file location the file is store in to delete it.

Helpful Reply

ive scanned with all above no malware detected ill search fir that dll soon

ive scanned with all above no malware detected ill search fir that dll soon