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hello, recently my browser got hack and i had to reset everything in my new instalation of firefox my aad on and customize thing doen t work,what should i do ?

Posted

By the way I`m from I ran and I want my browser to be as easy and lovely as past. Thank you

Chosen solution

Did you create a new profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

You can recover more data from the old profile (be cautious with doing that).

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Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Fun Web Products Plugin Stub for 32-bit Windows
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • 5.1.10411.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Yahoo Application State Plugin version 1.0.0.7
  • npdnu
  • npdnupdater2
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Epicaleb 2 solutions 32 answers

Alright; let me check to see if I get this straight:

Your browser got hacked. You uninstalled and reinstalled Firefox. Now, you are unable to use add-ons or customize Firefox in any way. Correct?

If it is, try this: from the Firefox Menu (the orange button in the top-left corner that says "Firefox"), follow these steps: Help>Troubleshooting Information> Reset Firefox. See if that works for you. Let me know if you need more help!

cor-el
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10758 solutions 96833 answers

Chosen Solution

Did you create a new profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

You can recover more data from the old profile (be cautious with doing that).