X
Tap here to go to the mobile version of the site.

Support Forum

This thread was archived. Please ask a new question if you need help.

Can't stop browser from crashing

taythib
taythib
Posted

Hello all, I've been using Google chrome for quite some time, but lately it's been crashing all of a sudden, and the crash reports weren't helping me at all, so I switched to firefox. Unfortunately, firefox is crashing as well, about every 10 minutes or so. I sent in a report and this is one of the ids I got recently. Could someone help me out? Thanks!

ID: bp-a61321da-1672-424e-906a-d4e2f2130127

Hello all, I've been using Google chrome for quite some time, but lately it's been crashing all of a sudden, and the crash reports weren't helping me at all, so I switched to firefox. Unfortunately, firefox is crashing as well, about every 10 minutes or so. I sent in a report and this is one of the ids I got recently. Could someone help me out? Thanks! ID: bp-a61321da-1672-424e-906a-d4e2f2130127
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details
    • Windows 7
    • Firefox 18.0

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Google Update
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • 5.1.10411.0
  • Pando Web Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Unity Player 3.3.0f4
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Close
the-edmeister
the-edmeister
  • Top 25 Contributor
  • Moderator
5257 solutions 38864 answers
Posted

https://crash-stats.mozilla.com/report/index/a61321da-1672-424e-906a-d4e2f2130127


Looks like that crash was probably caused by a McAfee driver filter - icf.dll .
https://bugzilla.mozilla.org/show_bug.cgi?id=726114

IMO, of you have the same type of crash with both Chrome and with Firefox, you may have a hardware issue. The first thing you should do is use Memtest to test your RAM.
http://www.memtest.org/

https://crash-stats.mozilla.com/report/index/a61321da-1672-424e-906a-d4e2f2130127 Looks like that crash was probably caused by a McAfee driver filter - '''icf.dll''' .<br /> https://bugzilla.mozilla.org/show_bug.cgi?id=726114 IMO, of you have the same type of crash with both Chrome and with Firefox, you may have a hardware issue. The first thing you should do is use Memtest to test your RAM. <br /> http://www.memtest.org/
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
16321 solutions 147281 answers
Posted

Maybe do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Maybe do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy *Kasperky Free Security Scan: http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
taythib
taythib
Posted

Question owner

It appears all of my crashes have had to do with the McAfee driver filter. What should I do to fix it?

It appears all of my crashes have had to do with the McAfee driver filter. What should I do to fix it?
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
16321 solutions 147281 answers
Posted

You will have to disable McAfee Family Protection if that component makes Firefox crash.
You can check out the McAfee support forum for help.

You will have to disable McAfee Family Protection if that component makes Firefox crash.<br /> You can check out the McAfee support forum for help.
taythib
taythib
Posted

Question owner

I already turned it off, as it makes my computer a little slow. Should removing it completely be advised?

I already turned it off, as it makes my computer a little slow. Should removing it completely be advised?
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
16321 solutions 147281 answers
Posted

If you do not want to use this program then you can uninstall it.

If you do not want to use this program then you can uninstall it.