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System freezes

Posted

Every week or so when using Firefox my whole PC suddenly freezes and I have to hit the reset button to get any reaction from it. No other input has any effect.

When this occurs I'm using Firefox, so I assume it is related to it as it is the only common thing. At least the only one I've been able to identify so far.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Foxit Reader Plug-In For Firefox and Netscape
  • 5.1.10411.0
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Application Basics
Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
BarTab
4.0
true
bartap@philikon.de
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Configuration Mania
1.16.2012120401
true
{c4d362ec-1cff-4ca0-9031-99a8fad7995a}
FireMath
0.9
true
firemath@claas.bontus
Google Analytics Opt-out Browser Add-on
0.9.6
true
{6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}
Multirow Bookmarks Toolbar Plus
1.2
true
{4c7097f7-08f2-4ef2-9b9f-f95fa4cbb064}
ProxTube - Unblock YouTube
1.4.3
true
ich@maltegoetz.de
Restartless Context Search
1.2
true
Contextsearch@yahoo.com
Scrollbar Search Highlighter
1.57
true
scrollbar.search.highlighter@rob.iverson.com
Vacuum Places Improved
1.2
true
VacuumPlacesImproved@lultimouomo-gmail.com
avast! WebRep
6.0.1203
false
wrc@avast.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.enabletimeout
false
accessibility.typeaheadfind.flashBar
0
accessibility.warn_on_browsewithcaret
false
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
552960
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.context.loadInBackground
true
browser.search.useDBForOrder
true
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
ignore
browser.tabs.animate
false
browser.tabs.autoHide
true
browser.tabs.closeButtons
0
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.warnOnOpen
false
dom.battery.enabled
false
dom.disable_window_move_resize
true
dom.ipc.plugins
true
dom.max_chrome_script_run_time
0
dom.mozApps.used
true
dom.vibrator.enabled
false
extensions.lastAppVersion
15.0
font.name.serif.x-western
Arial
gfx.direct3d.prefer_10_1
true
gfx.font_rendering.directwrite.enabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1359094755
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
145094574
places.last_vacuum
1302485605
plugin.disable_full_page_plugin_for_types
video/x-ms-wmv
plugins.update.notifyUser
true
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11,00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8,50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1,00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.dialog_enable_delay
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Vendor ID
0x1002
Device ID
0x9440
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.970.100.3000
Driver Date
7-3-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
7/7 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If it freezes the whole computer then it sounds like a problem with a system driver or security software.

You can use the Autoruns utility to see which software and services gets started.

Question owner

OK any hints what I'm looking for?

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

It is likely not easy to investigate this if it only happens once a week like you wrote.

Is there any software scheduled to run (e.g. cleanup of index) at the time when this freeze occurs?