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Support Forum

Firefox turns on, but Frequently Crashes

Posted

Firefox crashes often. It will boot up, and allow me to browse the internet, but then crashes. More often than not I was not clicking on any link or anything when it happens.

I see that the trouble shooting information suggest I update my video drivers.
Would like to know if the crash ids below give any additional information:

Report ID     Date Submitted
bp-3f7123d6-caf0-4bfa-a31f-0023921301251/25/201310:24 AM
bp-42d30534-d7c6-4e7f-a119-5583a21301251/25/20138:28 AM
bp-51203fae-094d-4b76-b59e-7a09d21301251/24/20138:55 PM
bp-3fafbe3b-7e44-446d-be85-4b85921301241/24/20136:14 PM
bp-0cc54865-4e9d-4170-8cda-2647021301241/24/20132:46 PM
bp-c6db571b-c443-447d-a271-a56e221301241/23/20138:25 PM
bp-a5d99b55-d3a0-4c71-857e-80d5121301231/23/20134:48 PM
563bf12f-68f2-4f1e-b561-3d70e61176831/23/20136:55 AM
bp-564c99e1-42b7-4f2a-9085-c248421301211/21/201312:14 PM
bp-4a7fc329-c080-48fd-ac32-c957421301201/20/201312:01 PM
bp-629964d7-d5fd-4039-82da-b27fa21301201/20/20136:11 AM
bp-d9029697-b0a2-49b2-ac8b-08cc421301201/19/20139:30 PM
bp-18fa7be8-e9ae-4a50-979d-4b3f321301191/19/20136:31 PM
bp-71ab0331-ca7f-4b17-b439-d4e5021301191/19/20135:12 PM
bp-cacb851e-adca-4748-a6ae-0376621301181/18/20132:26 PM
bp-0031b449-ef7d-433f-b93a-5192621301161/16/20132:06 PM
bp-6a397352-f405-4b60-ae02-6c4de21301111/11/20138:49 AM

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • VLC media player Web Plugin 2.0.2
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Bitdefender QuickScan Web Netscape Plugin
  • 4.1.10329.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Anti-Banner13.0.1.4250trueanti_banner@kaspersky.comBitdefender QuickScan0.9.9.119true{e001c731-5e37-4538-a5cb-8168736a2360}Content Blocker13.0.1.4250truecontent_blocker@kaspersky.comDragon NaturallySpeaking Rich Internet Application Support1.0.0.6truejid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpackKaspersky URL Advisor13.0.1.4250trueurl_advisor@kaspersky.comNoScript2.6.4.3true{73a6fe31-595d-460b-a920-fcc0f8843232}Safe Money13.0.1.4250trueonline_banking@kaspersky.comVirtual Keyboard13.0.1.4250truevirtual_keyboard@kaspersky.comMicrosoft .NET Framework Assistant0.0.0false{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.startup.homepagefile:///C:/A%20OFFICE%20WEB%20SAFETY/Internet%20Start%20page%20Basic/Welcome%20to%20the%20Internet2.htmbrowser.startup.homepage_override.buildID20130116073211browser.startup.homepage_override.mstone18.0.1dom.disable_open_during_loadfalseextensions.lastAppVersion18.0.1font.internaluseonly.changedfalsenetwork.cookie.prefsMigratedtrueplaces.database.lastMaintenance1358978756places.history.expiration.transient_current_max_pages92009places.history.expiration.transient_optimal_database_size147213352privacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) HD GraphicsAdapter Driversigxprd32Adapter RAMUnknownDevice ID0x0046Direct2D EnabledBlocked for your graphics driver version.DirectWrite Enabledfalse (0.0.0.0)Driver Date4-19-2010Driver Version6.14.10.5258GPU #2 ActivefalseGPU Accelerated Windows0/2 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5284 or newer.Vendor ID0x8086WebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5284 or newer.
AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Unfortunately those are empty and corrupt. Please try to Reset Firefox Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Try to disable hardware acceleration in Firefox.