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I have Firfox 18.0.1. On one website my usercode and password entries are considered not valid. The same usercode and password work fine in IE and Google.

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On one website my usercode and password entries are considered not valid. The same usercode and password work fine in IE and Google.

On one website my usercode and password entries are considered not valid. The same usercode and password work fine in IE and Google.

Chosen solution

I found that my Norton Toolbar had been disabled so I enabled it. When I tried the website it worked. Go figure.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPWLPG
  • Google Update
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • 5.1.10516.0
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • Picasa plugin
  • Google Updater pluginhttp://pack.google.com/
  • Musicnotes Viewer plugin 1.19.0 For more information visit www.musicnotes.com
  • iTunes Detector Plug-in
  • ScorchPlugin
  • Windows Activation Technologies Plugin for Mozilla
  • npmnqmp 989898989877
  • ActiveTouch General Plugin Container Version 105
  • Wacom Dynamic Link Library
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • npdivxplayerplugin
  • Coupons, Inc. Coupon Printer DLL
  • DivX® Content Upload Plugin
  • Rhapsody Player Engine Plugin
  • 1.7.0036.0
  • np-mswmp
  • Yahoo! activeX Plug-in Bridge

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
13078 solutions 119716 answers

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.


You can check if there are entries in the password manager with an empty user name.
Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked. *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox Profile Folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies ---- You can check if there are entries in the password manager with an empty user name.<br /> Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password. Remove saved Password(s): * Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Question owner

I had removed the cookie and I clear the cache on exit. I went back and deleted the cookie for that website again. My cache had 0 files. I found the saved password. Nothing worked.

I can't find the "cookies.sqlite" file. I went to the "Start" button and put that file in the search box but get the no files response. I have noticed that several times, not very often, a website will say my cookies is not activated even though it is.

Further information: have the Comcast version of Norton Security Suite. Recently, I got a red box on the Security portion. I deleted the Suite and re-installed it. I haven't been able to get the Norton Toolbar even though I have run the live update several times. I also deleted and re-installed Firefox but kept my personal files. The problem with the usercode/password started after the Norton problem. All other secured websites I use work when entering the usercode and password.

I had removed the cookie and I clear the cache on exit. I went back and deleted the cookie for that website again. My cache had 0 files. I found the saved password. Nothing worked. I can't find the "cookies.sqlite" file. I went to the "Start" button and put that file in the search box but get the no files response. I have noticed that several times, not very often, a website will say my cookies is not activated even though it is. Further information: have the Comcast version of Norton Security Suite. Recently, I got a red box on the Security portion. I deleted the Suite and re-installed it. I haven't been able to get the Norton Toolbar even though I have run the live update several times. I also deleted and re-installed Firefox but kept my personal files. The problem with the usercode/password started after the Norton problem. All other secured websites I use work when entering the usercode and password.

Chosen Solution

I found that my Norton Toolbar had been disabled so I enabled it. When I tried the website it worked. Go figure.

I found that my Norton Toolbar had been disabled so I enabled it. When I tried the website it worked. Go figure.