Profile Manager does not open

I'm running XP64; Windows Task Manager doesn't show any instances of Firefox [not with the word firefox or mozilla]. I have firefox installed twice , once on C via xp and the other on D via Win 7. The C copy stopped about a week ago. D ran from either windows until yesterday. Today it doesn't. My anti-virus is Avast. It doesn't tell me anything about virtualization.

I tried the following:

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.

The word "submitted" does not appear; only 2 installations.

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