HTTP 302 error

I have been trying to upload a photo image to Phase One Support but always get an HTTP 302 error when using Firefox. I can start the upload which takes about 7 minutes. As soon as the upload is completed I get the pop up error message. I have also tried using the Chrome browser and after the upload is complete i get a Server 500 error message. Phase One support has told me to clear the cache before sending the file and I have been doing that but I still can't complete the connection. IE9 does not even display the upload web page. The error message referred me to web site that had very technical information that I really did not understand. I'd like to know if the problem is with me or the receiving web site and is there anything I can do to correct the problem.

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