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When I try to open files that were recovered from my backups, after a virus attack was fixed, all of my files are listed as fbf files, and my computer does not recognize them, and cannot open them. But I can connect my Samsung Galaxy 3 phone to the desktop, and it recognizes the files!

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Picasa plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Multimedia Services DRM Store Plug-In


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Gingerbread Man
  • Top 25 Contributor
228 solutions 940 answers

Apparently .FBF files are used by Free Backup Fix, software from the Promosoft Corporation.

Question owner

I downloaded the free backup fix program, but it does not identify, recognize, or open the fbf files!

Gingerbread Man
  • Top 25 Contributor
228 solutions 940 answers

What software did you use to create the backups and to recover those files?

How is your question related to Firefox?

Question owner

The backups were created by Norton - but they have been no help, although this problem is referenced in Norton chat groups.

Gingerbread Man
  • Top 25 Contributor
228 solutions 940 answers

Norton™ is a brand name, not a single product.

According to the following thread, you can use Symantec Backup Exec System Recovery to restore those files. If you don't own a copy, there's supposed to be a trial version available.

If you need further help, refer to the Norton Community forums or contact Symantec support.