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firefox 18.0.1 no longer accepts cookies from wells fargo

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firefox 18.0.1 does not accept cookies when I open the online site. If I go to tools/options and click OK then the cookies are accepted and I can log on. I have keep until I close Firefox checked. This problem does not occur on other sites like AMEX for example.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Google Update
  • Extract content from Firefox and Thunderbird
  • 4.1.10329.0
  • Google Updater pluginhttp://pack.google.com/
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • NPTURNMED
  • NPCIG 1.0.0.3
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Rhapsody Player Engine Plugin
  • 1.0.0.20
  • Office Plugin for Netscape Navigator
  • 1.5.0723.1
  • Yahoo! activeX Plug-in Bridge

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
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1.10
true
amznUWL2@amazon.com
FireFTP
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1.4
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Java Console
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true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Loqu8.Capture.Moz
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true
capture@loqu8.com
Motive Extension
1.0
true
mcciwbch@motive.com
Sothink Web Video Downloader for Firefox
6.9
true
{FCAB6FDD-5585-425b-95C1-5ED856F3FD08}
Google Toolbar for Firefox
7.1.20110512W
false
{3112ca9c-de6d-4884-a869-9855de68056c}
Java Console
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false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
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{20a82645-c095-46ed-80e3-08825760534b}
Norton Toolbar
2011.7.13.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Search Toolbar
1.2
false
searchtoolbar@zugo.com
Skype Click to Call
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false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Snagit Firefox Extension
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false
{6FF1D3C4-61BC-4021-89B7-AF8A8F784EBB}
Support.com Toolbar
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toolbar@ask.com
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false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
XFINITY Constant Guard Protection Suite
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0
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false
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901120
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true
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0
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browser.places.migratePostDataAnnotations
false
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false
browser.search.suggest.enabled
false
browser.startup.homepage
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20130116073211
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false
dom.disable_window_flip
false
dom.disable_window_open_feature.status
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dom.disable_window_status_change
false
dom.mozApps.used
true
extensions.lastAppVersion
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general.useragent.extra.brc
BRI/1
general.useragent.extra.microsoftdotnet
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general.useragent.extra.searchtoolbar
SearchToolbar/1.2
gfx.blacklist.suggested-driver-version
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keyword.URL
http://www.bing.com/search?pc=Z039&form=ZGAADF&q=
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
network.http.proxy.version
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network.protocol-handler.expose.mailto
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network.protocol-handler.external.mailto
false
places.database.lastMaintenance
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100614
places.history.expiration.transient_optimal_database_size
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places.last_vacuum
1300390390
print.print_printer
HP Business Inkjet 1000 Series
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false
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print.printer_HP_Business_Inkjet_1000_Series.print_to_file
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0
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print.printer_HP_Business_Inkjet_1000_Series.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_5P/5MP_PostScript.print_bgcolor
false
print.printer_HP_LaserJet_5P/5MP_PostScript.print_bgimages
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print.printer_HP_LaserJet_5P/5MP_PostScript.print_command
print.printer_HP_LaserJet_5P/5MP_PostScript.print_downloadfonts
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print.printer_HP_LaserJet_5P/5MP_PostScript.print_edge_bottom
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print.printer_HP_LaserJet_5P/5MP_PostScript.print_edge_left
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print.printer_HP_LaserJet_5P/5MP_PostScript.print_footerright
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Graphics
Adapter Description
RADEON X300 SE 128MB HyperMemory
Adapter Drivers
ati2dvag
Adapter RAM
Unknown
Device ID
0x5b60
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
8-3-2005
Driver Version
8.162.0.0
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
Vendor ID
0x1002
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
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JavaScript
Incremental GC
true
Accessibility
Activated
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Prevent Accessibility
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Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
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3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96744 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can inspect and manage the permissions for all domains on the about:permissions page.

You can remove all stored data from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (Show All History or History sidebar) or via the about:permissions page.

Using "Forget About This Site" will remove everything like bookmarks, cookies, passwords, cache, history, and exceptions from that domain, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. You can't recover from that "forget" unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Question owner

The problem appeared to be with Wells Fargo. I made a test log on before trying your solution and was successful.

Thanks for the assistance.