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Firefox Toolbar Settings Are Not Retained

Posted

This is becoming very annoying. Yesterday, ALL my toolbars and Icons disappeared . I tried just a restart of both browser and system, but that did not work. I tried what was suggested in these articles:

http://kb.mozillazine.org/Corrupt_localstore.rdf

http://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved

Those did not work. So I un-installed everything and tried to set it up again. Using FF 18.0.10. After spending an hour or two setting it up, everything disappeared again.

So, same thing.....again. Did not work; again. I tried with other versions, 17, 16, etc. The browser would work fine for a bit, then it lose everything again.

I have now tried this at least 5 times.

Need some help here.

Running Windows 7 Ultimate.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • VLC media player Web Plugin 2.0.2
  • Picasa plugin
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Foxit Reader Plug-In For Firefox and Netscape
  • 5.1.10411.0
  • Windows Activation Technologies Plugin for Mozilla
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Reset of FF
Re-install of FF
Re-install of older versions of FF
http://kb.mozillazine.org/Corrupt_localstore.rdf
http://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

I use the Built in Windows Firewall, Avast, Malwarebytes' Anti-Malware, and Peerblock. I have used these for...well, forever. Never had any issues with these before. This all seem to start around FF 16 or so. Can't really remember. FF seemed to update every couple of weeks. And often (till now) if I restarted FF, the toolbars would come back.

Although I will say this. I did try a couple of weeks ago to perhaps go to a different Firewall. Just was doing some testing. I installing/uninstalling these:

Online Armor - It was OK, but seemed to slow down browsing Comondo - Which really screwed up, kept on asking for authorizations of software, but the program would beep, then suddenly a window would slide in [the permission window] and disappeared just as quickly. It never gave me a chance to look at was happening. So AWAY it went.

Also, I should point out that I uninstall software using UR Software's Your Uninstaller Pro!. And after that I use cCleaner to remove anything that may be left over (Only reg keys directly linked to the product). Could there still be remnants of these firewall programs left on? After all the Uninstall software I use, I don't see how.

As for booting into Safe W/Networking I will give it a try. I'll keep you all updated. And on side not, Thank You.

I truly appreciate help with this. Kind of driving me insane.

And it ain't that long of a drive.....

Question owner

Since your suggestions, I did try to enter safe W/Networking. Approximately every 1 out of 5 starts, FF would loose it's toolbars.

However, when you mention "Firewalls", I began to look for specific "Uninstall Tools" for each of them. I could not find one for Online Armor, but I did find a .bat file for removing remnants of Comondo, which I have run.

I also found some articles regarding issues with Flash, and how it was causing FF to crash or to start wrong. So while I was at it I edited the mms.cfg file to include ProtectedMode=0

Again not sure if any of this helped, but I have had a couple of good starts (while not in safe), with the toolbars working as they should. Now, I could see how Comondo may have messed up the start of FF, but I am not really sure if this is what happened. But if this was the case I sure want to make sure that Online Armor is completely off too. But short of a reinstall/uninstall, I don't see how I can do that.

So, if you have any other thoughts?