I am trying to watch Downton Abbey on www.pbs.org/masterpiece using Firefox. The video never loads, I just see black. I am able to watch the same thing using Safari. Can you help?
Thank you :-)
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Are you using Adsblock Extension(Addons)
Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
I am using Ad Blocker.
I just checked the Plugin site and the Adobe Flash is yellow. This is because I just attempted to correct my problem by downgrading as instructed here: https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox
I can easily change it back if I need to. Please let me know. Thanks!
Update your flash and disable your Adblock and give a try
That worked, but now I have to watch the commercials. Is there a way around that, do you know?