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I am unable to watch video on pbs.org using firefox. I am able with Safari. I have a mac.

Posted

I am trying to watch Downton Abbey on www.pbs.org/masterpiece using Firefox. The video never loads, I just see black. I am able to watch the same thing using Safari. Can you help?

Thank you :-)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.1.3
  • Displays Java applet content, or a placeholder if Java is not installed.
  • RealPlayer Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-in Version 4.0.3.0
  • 5.1.10411.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Updated Ad Blocker for Firefox 11+
0.7.7
true
{4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.ebates.com/index.jsp
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
extensions.lastAppVersion
18.0.1
gfx.blacklist.webgl.msaa
4
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358696081
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1332390374
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Device ID
0x 126
GPU Accelerated Windows
1/1 OpenGL
Vendor ID
0x8086
WebGL Renderer
Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

iamjayakumars
  • Top 10 Contributor
411 solutions 4867 answers

Are you using Adsblock Extension(Addons)


Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Question owner

I am using Ad Blocker.

I just checked the Plugin site and the Adobe Flash is yellow. This is because I just attempted to correct my problem by downgrading as instructed here: https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox

I can easily change it back if I need to. Please let me know. Thanks!

iamjayakumars
  • Top 10 Contributor
411 solutions 4867 answers

Update your flash and disable your Adblock and give a try

Question owner

That worked, but now I have to watch the commercials. Is there a way around that, do you know?