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Print settings changed. Images shrunk. Very poor print quality. Printing is normal in IE. How to correct?

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Posted

Firefox was printing normally until last week when it began shrinking images. I tried checking page setup and unchecking shrink to fit page. That did not work. I replaced the check mark. I noticed the size was 10% when I had 18.0. That changed to 100% when FF updated to 18.0.1. The printing issue persisted though.

I then tried to reinstall. I downloaded and reinstalled over the previous installation. That did not work. I confirmed FF is selecting my default printer by keying crtl-p.

What is the resolution. Note: the printing issue only occurs in FF. IE prints normally. All other programs print normally.

Phil

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • 5.1.10411.0
  • Google Update
  • ActiveTouch General Plugin Container Version 105
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • NPTURNMED
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • 1.6.0021.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

I tried checking page setup and unchecking shrink to fit page. That did not work. I replaced the check mark. I noticed the size was 10% when I had 18.0. That changed to 100% when FF updated to 18.0.1. The printing issue persisted though.
I then tried to reinstall. I downloaded and reinstalled over the previous installation. That did not work.
I confirmed FF is selecting my default printer by keying crtl-p.