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HOW TO UNINSTALL FLIP4MAC v.2.5.0.1 which I read is malware

Posted

My iMac is OS X 10.8.2 - Installed flip4mac v-3.0.0.126 on Safari today Suddenly flip4Mac v-2.5.0.1 appeared on Firefox on same computer - then I read that version does not exist & is malware - have trouble watching European livestreams now - mostly Europe

Modified by liloservus

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

unable to delete / unistall v-2.5.0.1 - even tried to uninstall plugin manually -
but when I get to : "Rename the file ...." it does not let me do it ...
am very concerned abt the malware -
can you help .... PLEASE ???

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us! _________________________________________________________________________________ Check if any anonymous addons remove that.
______________________________
In order to uninstall a possibly unwanted extension, please do the following:

  1. From the Firefox window click the Firefox button at the top left and select Add-ons, or, if the Firefox button is not shown, click the Tools menu and click Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

Disable or remove Add-ons

Remove a toolbar that has taken over your Firefox search or home page

Helpful Reply

Regret but none of the options offered worked - I have iMac Mountain Lion OSX 10.8.2 - (bought new 12/12) Installed Firefox about 6 weeks ago - worked fine until yesterday when flip4mac v2.5.0.1 appeared.

It does not respond to any commands - not even to manually uninstalling plug.

Removed Firefox and am only using SAFARI - which has flip4mac v-3.0.0.126 and so far, seems to work well.

Enjoyed firefox and now am afraid to reinstall it - when I do, the MALWARE reappears. Would appreciate help in removing MALWARE permanently - none of the suggestions have worked so far. Thank you.

Question owner

Regret but none of the options offered worked - I have iMac Mountain Lion OSX 10.8.2 - (bought new 12/12) Installed Firefox about 6 weeks ago - worked fine until yesterday when flip4mac v2.5.0.1 appeared.

It does not respond to any commands - not even to manually uninstalling plug.

Removed Firefox and am only using SAFARI - which has flip4mac v-3.0.0.126 and so far, seems to work well.

Enjoyed firefox and now am afraid to reinstall it - when I do, the MALWARE reappears. Would appreciate help in removing MALWARE permanently - none of the suggestions have worked so far. Thank you.

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

Try flip4mac support
http://www.telestream.net/telestream-support/flip4mac-wmv/support.htm

Or the flip4mac support forum.
http://forum.telestream.net/forum/