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The new Firefox has removed my Yahoo mail and other settings. Why? How do I get them back? It gives me a screen that says go "here" but nothing happens.

Posted

Before the latest update, I used Firefox almost exclusively. Now that the new version has removed, or hidden, my entire Yahoo settings and pages, I can't use Firefox at all.

Chosen solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17

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philipp
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2042 solutions 8887 answers

Chosen Solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Question owner

How do I restart Firefox in safe mode?

Question owner

How do I restart Firefox in safe mode?

Yesterday, I spoke too soon. Ffox worked fine and I had my mail and everything. Today, it is gone again. I have no clue why if worked yesterday, except that when I opened Ffox this morning it automatically installed updates. I think the updates have screwed it up. Can I go back to an earlier version and undue 18 and all of it's updates?

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

hello, how to restart firefox into safemode is described in the link i've provided in my prior answer.

other users also had problems with yahoo mail when they were using the ghostery addon - do you have it installed too by any chance? if so, add an exception for yahoo mail: click on the ghostery icon while you're in yahoo's webmail, choose "edit blocking options" & then don't block on this domain...

Question owner

What is ghostery and how do I know if I have it? I don't see an icon on my desk top. Would it be somewhere else?

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

you can see if is installed in firefox > addons > extensions.

if it turns out that ghostery is not the problem, you can also try to reset firefox as it is described here: Reset Firefox – easily fix most problems