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Can't reserve books on my library website even though I did when I originally used Firefox

Posted

When I try to reserve a book on the library website I get a message : The requested document is not available in Firefox's cache. As a security precaution, Firefox does not automatically re-request sensitive documents. This just started happening yesterday, and until then it always worked.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox/11.0 version that you currently run is no longer supported with security updates.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox/11.0 version that you currently run is no longer supported with security updates.