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My Top Sites doesn't work since I had to RESET FIreFox(19.0)I had Malware Problem.What happens is nothing will load into the grids OR my sites are there


My Top Sites doesn't work since I had to RESET FIreFox(19.0)I had Malware Problem.What happens is nothing will load into the grids OR my sites are there,but I can't see them?

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  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • VLC media player Web Plugin 2.0.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 10 Contributor
412 solutions 4875 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

purevw 1 solutions 24 answers

After your reset, were all your bookmarks and history restored? I believe that your "Top Sites" grid uses the browser history for a database.

 Can you verify that your "Top Sites" is active? In the upper right corner of a "new tab" window, there should be a small icon that toggles the "Top Sites" grid on and off.

Question owner

I got rid of the malware(claro)that isn't the problem

Question owner

yes topsites is active,I just get blue boxes(tabs)in the grid and it won't accept any web sites(I click the add site but nothing happens

  • Top 10 Contributor
  • Moderator
10738 solutions 96625 answers

Can you drag a bookmark or history link into one of the boxes on the about:newtab page?

Make sure that the History is enabled:

  • Tools > Options > Privacy > History > Remember my browsing and download history

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Question owner

NO I can't drag bookmark or link to tab.Yes I am NOT in private browser mode.YES,Remember my browsing and download history ,is ENABLED.

  • Top 10 Contributor
  • Moderator
10738 solutions 96625 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Question owner

New Profile didn't work.Its funny that this add-on has worked for a couple or more years and now since the reset NADA.

purevw 1 solutions 24 answers

You could type "about:config" into the address bar and type newtab in the search box to find the settings. If you see anything obvious, you could change it. You could also open "Help>Troubleshooting Information" for some very detailed information concerning your Firefox.

When you "mouseover" a square on the grid, does it display the "close" and "pin" icons in the upper corners? Or are the squares unresponsive?

As a last resort, you could copy your bookmarks or sync them with Firefox sync of Xmarks so you don't lose them; then completely uninstall and re-install Firefox, including the config and data files in the "program data" and "user" folders.

Question owner

about:config newtab search shows blank: /Squares unresponsive

purevw 1 solutions 24 answers

The squares being unresponsive during mouse-over might indicate a java problem. Rather than java being at fault, I suspect that the java code (Firefox scripts) is at fault.

 The fact that the settings for newtab are not there during your search seems to show that the config files are really messed up.
 I'm running Firefox 18 in Linux and I get eight settings for newtab. I'll attach a screen-shot.
 I'd backup your bookmarks and try to uninstall completely, and then re-install. If you are asked if you want to save old settings, answer no.
 Aside from Firefox settings, your Windows registry may have been affected. Many program instructions are located there. A complete uninstall and re-install should repair any registry keys concerning Firefox.

Question owner

didn't the reset do the same thing? i have reminderfox and i really don't want to go through the resetting up my YEARLY remonders AGAIN so I might just do without it

purevw 1 solutions 24 answers

The reset should have done that. It should reset it to original settings. That will only work if Firefox was undamaged. If there was file corruption, then the damage was already done. It is possible to back up your Reminderfox. If you go to their home page and check the "uninstall" instructions, it seems that all your reminders should be in "C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\qf5aadhx.default\reminderfox" Of course you would replace administrator with your user name and find the folder in your Firefox profile. It would seem that you could copy the info somewhere else before you wipe Firefox. Then after the re-install, you could copy them back into your new profile. I would copy it back in before you re-install Reminderfox, so it should pick up the info when installed and hopefully won't start a new blank schedule. You mentioned giving up on the newtab window. IMHO, that window is a security and / or privacy risk anyway, as anyone near your machine could easily see any financial websites you visit, along with any other of your highly visited websites. I have disabled it since it first appeared. But of course, that choice is yours to make.