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I upgraded - knowing something would go wrong - and now my RoboForm2Go won't work. Help???

Posted

Until yesterday I ran Windows 7 and RoboForm2Go 7.6.? with FireFox 11. I have been getting dialogs for months or years to update. I didn't, because everything had finally been going fine for so long, but I figured that maybe it was time. Foolish me!

Now RoboForm2Go will attach to FireFox 18, but will not go to the websites I need to use or fill in my passwords (which are too many for my 72-year-old brain to remember, which is why I use RoboForm2Go in the first place.

I have a plea in on the RoboForm support site, but there's always a possibility that something in FF18 is causing this problem. Would someone please take pity on me so that I can get my work done by suggesting a possible fix for this?

Thank you so much,

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • np-mswmp
  • NPWLPG
  • 4.1.10329.0
  • AmazonMP3DownloaderPlugin 1.0.15
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

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"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.1/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.blockautorefresh": true,
"browser.cache.disk.capacity": 1048576,
"browser.cache.disk.smart_size.first_run": false,
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"browser.places.smartBookmarksVersion": 4,
"browser.search.suggest.enabled": false,
"browser.search.update": false,
"browser.search.useDBForOrder": true,
"browser.startup.homepage": "http://www.gmail.com|https://login.yahoo.com/config/login_verify2?.intl=us&.src=ym|http://news.google.com|http://pinterest.com/",
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"browser.startup.homepage_override.mstone": "18.0.1",
"browser.tabs.onTop": false,
"browser.tabs.loadInBackground": false,
"browser.urlbar.autocomplete.enabled": false,
"dom.disable_open_during_load": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0.1",
"gfx.direct3d.prefer_10_1": true,
"keyword.URL": "http://feed.snap.do/?publisher=SnapdoOpenCandy&dpid=SnapdoOpenCandy&co=US&userid=f0e4d2b4-1977-44b2-b8ba-f4ed31b697d8&searchtype=ds&q=",
"network.cookie.prefsMigrated": true,
"network.cookie.lifetimePolicy": 2,
"places.history.expiration.transient_optimal_database_size": 167772160,
"places.history.enabled": false,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1358355821,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.sanitizeOnShutdown": true,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "AMD Radeon(TM) HD 6620G ",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x9641",
"adapterRAM": "512",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.832.0.0",
"driverDate": "4-1-2011",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17789",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) HD 6620G )",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": true,
"forceDisabled": 0
},
"libraryVersions": {
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"minVersion": "4.9.4",
"version": "4.9.4"
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"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
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"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
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},
"extensions": [
{
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"version": "2.2.1",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
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{
"name": "CSHelper",
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"isActive": true,
"id": "{d91a2be6-3b56-4dfb-97f5-5e48fe3ed473}"
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{
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"id": "{A6A0B3F6-6D2D-4c55-96C1-7481BEA2EBF8}"
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{
"name": "Download Unlimited",
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"isActive": true,
"id": "downloadunlimited@ideawide.com"
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{
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{
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{
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"id": "{872b5b88-9db5-4310-bdd0-ac189557e5f5}"
},
{
"name": "FREE MP3 Search",
"version": "1.5",
"isActive": true,
"id": "search@org-com.eu"
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{
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{
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"isActive": true,
"id": "suncult@sf.net"
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{
"name": "Test Your memory!",
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"isActive": true,
"id": "memory@lipo-technologies.com"
},
{
"name": "TrashMail.net",
"version": "2.6.2",
"isActive": true,
"id": "spam@trashmail.net"
},
{
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"version": "20120910",
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{
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"id": "content_blocker@kaspersky.com"
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{
"name": "Java Console",
"version": "6.0.35",
"isActive": false,
"id": "{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}"
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{
"name": "Kaspersky URL Advisor",
"version": "13.0.1.4250",
"isActive": false,
"id": "url_advisor@kaspersky.com"
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{
"name": "TrueSuite Website Logon",
"version": "5.0",
"isActive": false,
"id": "websitelogon@truesuite.com"
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{
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"id": "virtual_keyboard@kaspersky.com"
}
]
}

flasunshine1 0 solutions 1 answers

Upgrade to Roboform2Go 7.8.6.5. This upgrade fixes the Firefox 18 issue.

Question owner

Thank you so much for your response. I'm sorry that I didn't come back here and mark this problem solved. Please forgive me for this?

Bright blessings to all !