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Priceblink 3.5.1 doesn't work in FF 18.0.1 & browser hangs up often

Posted

Since FF auto-updated, Priceblink doesn't pop up while shopping. Also, FF seems to hang periodically when I attempt to go to any site. I uninstalled/reinstalled Priceblink to no avail.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Amazon MP3 Downloader Plugin 1.0.17
  • TrendMicro Toolbar Rating Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.1/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.buildID": "20130116073211",
"browser.startup.homepage_override.mstone": "18.0.1",
"browser.tabs.closeWindowWithLastTab": false,
"browser.urlbar.maxRichResults": 15,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0.1",
"gfx.direct3d.prefer_10_1": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1358364828,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "NVIDIA GeForce GT 620",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x1049",
"adapterRAM": "1024",
"adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion": "8.17.12.9585",
"driverDate": "2-17-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17789",
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce GT 620)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.2.1",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "Add to Amazon Wish List Button",
"version": "1.10",
"isActive": true,
"id": "amznUWL2@amazon.com"
},
{
"name": "Easy YouTube Video Downloader",
"version": "6.7",
"isActive": true,
"id": "{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}"
},
{
"name": "FastestFox",
"version": "5.0.9",
"isActive": true,
"id": "smarterwiki@wikiatic.com"
},
{
"name": "FVD Speed Dial with Full Online Sync",
"version": "4.1.6",
"isActive": true,
"id": "pavel.sherbakov@gmail.com"
},
{
"name": "LastPass",
"version": "2.0.0",
"isActive": true,
"id": "support@lastpass.com"
},
{
"name": "MP4 Downloader",
"version": "1.3.2.2",
"isActive": true,
"id": "mp4downloader@jeff.net"
},
{
"name": "PriceBlink",
"version": "3.5.1",
"isActive": true,
"id": "info@priceblink.com"
},
{
"name": "Trend Micro BEP Firefox Extension",
"version": "7.5.0.1125",
"isActive": true,
"id": "tmbepff-7.5@trendmicro.com"
},
{
"name": "Trend Micro NSC Firefox Extension",
"version": "6.8.0.1096",
"isActive": true,
"id": "{22C7F6C6-8D67-4534-92B5-529A0EC09405}"
},
{
"name": "Trend Micro Toolbar",
"version": "6.0.0.1285",
"isActive": true,
"id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
},
{
"name": "Logitech SetPoint",
"version": "6.5",
"isActive": false,
"id": "{F003DA68-8256-4b37-A6C4-350FA04494DF}"
}
]
}

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Please contact PriceBlink for assistance with your issue here: http://www.priceblink.com/webcpns/page.php?sp_id=5

As for the hanging please see the following:

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.