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firefox crashes on start up & only on my user and not other users on same computer


i have used firefox for many years thn all of a sudden i keep getting the crash reporter, so i can never try safe mode or other things because it crashes on strt up. Th strange thing is whn i log on to my wife user it works fine.

Additional System Details


  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET4.0C; AskTbSPC/; .NET CLR 3.0.30729)

More Information

1358598693 this was the last crash report number
[01/17/13 23:43:28] Crash report submitted successfully
[01/17/13 23:43:35] Crash report submitted successfully
[01/18/13 22:36:16] Crash report submitted successfully
[01/19/13 17:03:09] Crash report submitted successfully
[01/19/13 17:03:59] Crash report submitted successfully
[01/19/13 20:31:31] Crash report submitted successfully

  • Top 10 Contributor
416 solutions 4930 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

Hi Jaya, I have uninstalled firefox a few times now but still get the crash reporter, even though i click submit report i followed your instructions and notice there were NO submitted reports only this...please see image of my screen.

Thanks for your efforts

  • Top 10 Contributor
416 solutions 4930 answers

Type about:crashes in URL

Provide the crash report id starting with bp-

Question owner

i can only use Internet explorer on my user and when i type about:crashes it searches the internet, when i type about:crashes on another user using firefox it gives me 2 reports but none of them are with id you mention. I really am lost why firefox works on 1 user not the other on same computer.