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firefox restart unexpected.


when I worked with firefox, it crashed and i just have one solution. a window opens and I have to restart firefox. I try solution suggested in firefox web page, but non of them help me. thank you

Additional System Details


  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E; BOIE9;ENUS)

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Helpful Reply


If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.


Question owner

the crashes IDs are: 67584343,6095,4946 a34b,3e3bfda04483

and 00d19048,14b9,4b5a,afff,7c01d1f305fa