Question | Mozilla Support

posted by sachsing 5 years ago

My internet is working but my firefox is not opening any page.

I can't even access my modem page. Something is blocking my firefox to work because google chrome and internet explorer are working fine. I am using firefox 18 and I downloaded it today itself.

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the-edmeister 5 years ago

Which firewall are you using?
Are you using a proxy?

2
Tyler Downer 5 years ago

Please update to Firefox 18.0.1 (released today)

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cor-el 5 years ago
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
- https://support.mozilla.org/kb/Server+not+found
- https://support.mozilla.org/kb/Firewalls
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sachsing 5 years ago
I have Mcaffe antivirus and Microsoft security essentials. I used Enum process to check which firewall is blocking it and I got replie like below by enum:-
```
                            Windows Firewall is on
```
antispy process from Microsoft Windows Defender detected
I don't know from where I have to remove it, it will be great ifyou can give me steps to do for making my firefox work.
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cor-el 5 years ago

Does it work if you boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test?

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