Having trouble saving an image of the whole page using pdf it. I click save, but not in the file. I have tried saving in multiple locations, saing it as .jpg

Just about 2 days ago I started having a problem saving a jpg file using the "pdf it!" add-on. It lets me save, but when I look in the folder there is nothing there? I use save as image and then whole page. I have tried saving in several different locations, but nothing works.

Thanks for the help.

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