Question

Firefox 18.0 disables Norton 360 v6 Toolbar/ID Safe, and Norton tells me (as of 1/17/13) that the problem is Firefox. Please address ASAP!

I have spent 8 hours on the phone with Symantec, up through and including their executive escalation resolution center to address this problem.

After updating to FF 18.0 (Win XP), my Norton 360 v6 Toolbar/ID safe no longer works. They took control of my computer, troubleshot Firefox in safe mode, removed and reinstalled Firefox, removed and reinstalled Norton, and the toolbar/ID safe is still inop. Note the most recent FOUR hours were spent with their engineering team late yesterday, 1/17, and they are saying that the issue is with Firefox.

NOTE: Although the toolbar itself appears in the Add-Ons section, it shows "disabled", and there is no means/button by which to enable the toolbar.

I told Norton that they should be speaking with Mozilla, but I don't think they "get that."

I think it is an incompatibility issue between Firefox 18.0 and Norton 360 v6.

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