X
Tap here to go to the mobile version of the site.

Support Forum

I can't log into icloud with Firfox 18. I type in my user info and password but the remember me check box and ok button don't work. It did with Firefox 17.

Posted

I am using windows 7 64 bit.

I am using windows 7 64 bit.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • GEPlugin
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • iTunes Detector Plug-in
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPWLPG
  • Picasa plugin
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • AmazonMP3DownloaderPlugin 1.0.15
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Coupons, Inc. Coupon Printer Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DoNotTrackMe
2.2.5.1205
true
donottrackplus@abine.com
Flagfox
4.2.5
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Norton Toolbar
2013.2.3.1
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Skype Click to Call
5.9.0.9216
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Test Pilot
1.2.2
false
testpilot@labs.mozilla.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.search.useDBForOrder
true
browser.startup.homepage
http://my.yahoo.com/;_ylt=AsxQ8PFunrVD_dSlb6_Yw3exulI6
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
extensions.lastAppVersion
18.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358433317
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.print_printer
Brother HL-2170W
print.printer_Brother_HL-2170W.print_bgcolor
false
print.printer_Brother_HL-2170W.print_bgimages
false
print.printer_Brother_HL-2170W.print_command
print.printer_Brother_HL-2170W.print_downloadfonts
false
print.printer_Brother_HL-2170W.print_edge_bottom
0
print.printer_Brother_HL-2170W.print_edge_left
0
print.printer_Brother_HL-2170W.print_edge_right
0
print.printer_Brother_HL-2170W.print_edge_top
0
print.printer_Brother_HL-2170W.print_evenpages
true
print.printer_Brother_HL-2170W.print_footercenter
print.printer_Brother_HL-2170W.print_footerleft
&PT
print.printer_Brother_HL-2170W.print_footerright
&D
print.printer_Brother_HL-2170W.print_headercenter
print.printer_Brother_HL-2170W.print_headerleft
&T
print.printer_Brother_HL-2170W.print_headerright
&U
print.printer_Brother_HL-2170W.print_in_color
true
print.printer_Brother_HL-2170W.print_margin_bottom
0.5
print.printer_Brother_HL-2170W.print_margin_left
0.5
print.printer_Brother_HL-2170W.print_margin_right
0.5
print.printer_Brother_HL-2170W.print_margin_top
0.5
print.printer_Brother_HL-2170W.print_oddpages
true
print.printer_Brother_HL-2170W.print_orientation
0
print.printer_Brother_HL-2170W.print_page_delay
50
print.printer_Brother_HL-2170W.print_paper_data
1
print.printer_Brother_HL-2170W.print_paper_height
11.00
print.printer_Brother_HL-2170W.print_paper_size_type
0
print.printer_Brother_HL-2170W.print_paper_size_unit
0
print.printer_Brother_HL-2170W.print_paper_width
8.50
print.printer_Brother_HL-2170W.print_reversed
false
print.printer_Brother_HL-2170W.print_scaling
1.00
print.printer_Brother_HL-2170W.print_shrink_to_fit
true
print.printer_Brother_HL-2170W.print_to_file
false
print.printer_Brother_HL-2170W.print_unwriteable_margin_bottom
0
print.printer_Brother_HL-2170W.print_unwriteable_margin_left
0
print.printer_Brother_HL-2170W.print_unwriteable_margin_right
0
print.printer_Brother_HL-2170W.print_unwriteable_margin_top
0
privacy.item.cache
true
privacy.item.downloads
false
privacy.item.formdata
false
privacy.item.history
false
privacy.item.passwords
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 5570
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
1024
ClearType Parameters
DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2600 Pixel Structure: RGB ]
Device ID
0x68d9
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
9-27-2012
Driver Version
9.2.0.0
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5570)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
true
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Yousef 13 solutions 71 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us!

Question owner

Did as you suggested but I am still having the same problem.

Did as you suggested but I am still having the same problem.
cor-el
  • Top 10 Contributor
  • Moderator
12908 solutions 118374 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Tried what you suggested but I am still having the same problem

Tried what you suggested but I am still having the same problem