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why is there no trusteer icon with firefox 19?

Posted

There is no Trusteer icon now I'm on Firefox 19.Why?????

Chosen solution

the download offered at getfirefox.com is always the latest version on the release channel (firefox 18.0) at the moment.

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Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • GEPlugin
  • 5.1.10411.0
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Windows Activation Technologies Plugin for Mozilla
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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello Philrose, trusteer doesn't support beta versions of firefox. in case you need more assistance please directly contact their support at http://www.trusteer.com/support/report-problem

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Firefox 18 is the latest release version, whereas Firefox 19 is a Beta development version currently.

Question owner

How do I get back to ver 18?

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

you can download it from getfirefox.com & install it on top of your current installation (all your personal data will be kept).

Question owner

I can't see where you can choose the version I want.It just says I've got the latest version !!!!!

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

Chosen Solution

the download offered at getfirefox.com is always the latest version on the release channel (firefox 18.0) at the moment.

Question owner

Thanks,everything unkydorry now.

TrusteerSupport 3 solutions 14 answers

We now support Firefox 19!

Question owner

That's strange because I've got Ver 18.2 and that is supposed to be the latest version!But now it doesn't save passwords!!!!!!!!!!!!!!!!!

TrusteerSupport 3 solutions 14 answers

Check if you have the most updated version of Rapport. if you continue having issues please contact us via the Rapport console.