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So, how do you get an answer back to us once we ask?

Posted

I want an answer to my 1st question. Basically, every time firefox is updated (since 3.8) it causes more and more problems. I've tried so many anti virus programs in search of one that won't conflict with firefox but every one caused BOTH programs to have excessive page faults to the point where I have to restart firefox at least every half hour. I've tried everything on the help page titled " Firefox uses too much memory" and nothing helps. As soon as I start firefox, it starts eating up over 100,000k of memory according to Task Manager. The next highest process uses only 18k in comparison. At this moment, it is using over 226,000k just in the time it took me to type this. I don't know what else to try and restarting all the time is such a waste of time. Please help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • npFFApi
  • 5.1.10411.0
  • SumatraPDF Browser Plugin
  • Picasa plugin
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Foxit Reader Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus2.2.1true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}Craigslist Helper0.0.23trueziinkcl@ZiinkPocket3.0.1trueisreaditlater@ideashower.comCleanPrint4.1.0falsecleanprint@formatdynamics.comDeng Google Bookmarks1.6falsedenggb@balandro.netFlashblock1.5.15.1false{3d7eb24f-2740-49df-8937-200b1cc08f8a}Google Gears0.5.36.0false{000a9d1c-beef-4f90-9363-039d445309b8}Google Shortcuts2.1.8.1false{5C46D283-ABDE-4dce-B83C-08881401921C}Google Toolbar for Firefox7.1.20110512Wfalse{3112ca9c-de6d-4884-a869-9855de68056c}Java Console6.0.37false{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}Java Quick Starter1.0falsejqs@sun.comLavasoft Search Plugin0.5falsejid1-yZwVFzbsyfMrqQ@jetpackMicrosoft .NET Framework Assistant1.2.1false{20a82645-c095-46ed-80e3-08825760534b}NoScript2.6.4.2false{73a6fe31-595d-460b-a920-fcc0f8843232}Panda Security Toolbar4.0false{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4}PriceBlink3.4falseinfo@priceblink.comZoneAlarm Security Engine1.5.396.0false{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.fixup.alternate.enabledfalsebrowser.history_expire_days.mirror180browser.places.importBookmarksHTMLfalsebrowser.places.smartBookmarksVersion4browser.search.param.yahoo-frchr-greentree_ff&ilc=12&type=800236browser.search.suggest.enabledfalsebrowser.search.useDBForOrdertruebrowser.startup.homepagehttps://www.google.com/browser.startup.homepage_override.buildID20130104151925browser.startup.homepage_override.mstone18.0browser.tabs.onTopfalsebrowser.tabs.warnOnClosefalsedom.disable_window_flipfalsedom.disable_window_move_resizetruedom.disable_window_open_feature.statusfalsedom.disable_window_status_changefalsedom.event.contextmenu.enabledfalsedom.mozApps.usedtrueextensions.lastAppVersion18.0font.minimum-size.x-western10font.name.sans-serif.x-westernFranklin Gothic Bookfont.name.serif.x-westernMicrosoft Sans Seriffont.size.variable.x-western14general.useragent.extra.microsoftdotnet( .NET CLR 3.5.30729)keyword.URLhttp://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=800236&p=network.cookie.prefsMigratedtruenetwork.protocol-handler.external.mailtofalseplaces.database.lastMaintenance1358138432places.history.expiration.transient_current_max_pages13199places.history.expiration.transient_optimal_database_size21117664places.last_vacuum1303434882plugin.disable_full_page_plugin_for_typesprint.print_bgcolorfalseprint.print_bgimagesfalseprint.print_commandprint.print_downloadfontsfalseprint.print_evenpagestrueprint.print_in_colortrueprint.print_margin_bottom0.5print.print_margin_left0.5print.print_margin_right0.5print.print_margin_top0.5print.print_oddpagestrueprint.print_orientation0print.print_page_delay50print.print_pagedelay500print.print_paper_data0print.print_paper_height 11.00print.print_paper_size_type1print.print_paper_size_unit0print.print_paper_width 8.50print.print_printerKODAK ESP Office 6100 Series AiOprint.print_reversedfalseprint.print_scaling 1.00print.print_shrink_to_fittrueprint.print_to_filefalseprint.print_unwriteable_margin_bottom0print.print_unwriteable_margin_left0print.print_unwriteable_margin_right0print.print_unwriteable_margin_top0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_bgcolorfalseprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_bgimagesfalseprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_commandprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_downloadfontsfalseprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_edge_bottom0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_edge_left0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_edge_right0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_edge_top0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_evenpagestrueprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_footercenterprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_footerleft&PTprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_footerright&Dprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_headercenterprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_headerleft&Tprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_headerright&Uprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_in_colortrueprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_margin_bottom0.5print.printer_KODAK_ESP_Office_6100_Series_AiO.print_margin_left0.5print.printer_KODAK_ESP_Office_6100_Series_AiO.print_margin_right0.5print.printer_KODAK_ESP_Office_6100_Series_AiO.print_margin_top0.5print.printer_KODAK_ESP_Office_6100_Series_AiO.print_oddpagestrueprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_orientation0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_page_delay50print.printer_KODAK_ESP_Office_6100_Series_AiO.print_paper_data1print.printer_KODAK_ESP_Office_6100_Series_AiO.print_paper_height 11.00print.printer_KODAK_ESP_Office_6100_Series_AiO.print_paper_size_type0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_paper_size_unit0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_paper_width 8.50print.printer_KODAK_ESP_Office_6100_Series_AiO.print_reversedfalseprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_scaling 1.00print.printer_KODAK_ESP_Office_6100_Series_AiO.print_shrink_to_fittrueprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_to_filefalseprint.printer_KODAK_ESP_Office_6100_Series_AiO.print_unwriteable_margin_bottom0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_unwriteable_margin_left0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_unwriteable_margin_right0print.printer_KODAK_ESP_Office_6100_Series_AiO.print_unwriteable_margin_top0privacy.cpd.formdatafalseprivacy.cpd.sessionsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.default_personal_certSelect Automaticallysecurity.disable_button.openDeviceManagerfalsesecurity.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) 82845G/GL/GE/PE/GV Graphics ControllerAdapter Driversialmrnt5Adapter RAMUnknownDevice ID0x2562Direct2D EnabledBlocked for your graphics driver version.DirectWrite Enabledfalse (0.0.0.0)Driver Date6-21-2005Driver Version6.14.10.4342GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic no informationVendor ID0x8086WebGL Rendererno information
AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

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