cannot open, keeps crashing
so all of a sudden my firefox won't open at all. It keeps crashing giving me the crash report and i tried everything. Crashes in safe mode, re-installed and same thing. I scanned for virus and there is none. Don't know what else could be the problem since it was working fine last night and before i went to bed. I'm running windows 7 64bit
Crash ID: bp-ebb49f15-9b47-45bc-ae00-eda282130116
So you have Malware on your PC, the specific file is tjrgbtge.dll. Try running scans with a few different malware removal tools, the most reliable are malwarebytes and Microsoft Scanner. www.malwarebytes.org and Firefox 18 crashes on startup due to malware - how to fixRead this answer in context 0
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17
So you have Malware on your PC, the specific file is tjrgbtge.dll. Try running scans with a few different malware removal tools, the most reliable are malwarebytes and Microsoft Scanner. www.malwarebytes.org and Firefox 18 crashes on startup due to malware - how to fix
i just did a full scan and nothing was detected =\
Ok, then what you should do is search your computer for the offending .dll, and delete it. It's most likely hidden, so view hidden files and folders. http://windows.microsoft.com/en-US/windows7/Show-hidden-files
i didn't find the file. Also ran a combofix which is a pretty powerful malware and virus remover. Problem still exists with the firefox.
Click start, then type in msconfig, then click statup. Look for tjrgbtge.dll, then uncheck it. Restart your PC.
i found it! But cannot delete. it says its open in windows host process (rundll32)
did you uncheck in the msconfig box? after restarting you should be able to delete.
thanks tyler. Got rid of it and firefox is now working. I don't know how I got that tjrgbtge.dll file overnight.
You can search the Windows registry (Ctrl+F) for references to the tjrgbtge.dll file and export and remove involved keys to avoid startup issues with missing files or alternatively use a registry cleaner like CCleaner. If you are not comfortable with editing the registry then it is best to skip this step.