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cannot open, keeps crashing

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  • 4 have this problem
  • 3 views
  • Last reply by cor-el

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so all of a sudden my firefox won't open at all. It keeps crashing giving me the crash report and i tried everything. Crashes in safe mode, re-installed and same thing. I scanned for virus and there is none. Don't know what else could be the problem since it was working fine last night and before i went to bed. I'm running windows 7 64bit

Crash ID: bp-ebb49f15-9b47-45bc-ae00-eda282130116

so all of a sudden my firefox won't open at all. It keeps crashing giving me the crash report and i tried everything. Crashes in safe mode, re-installed and same thing. I scanned for virus and there is none. Don't know what else could be the problem since it was working fine last night and before i went to bed. I'm running windows 7 64bit Crash ID: bp-ebb49f15-9b47-45bc-ae00-eda282130116

Chosen solution

So you have Malware on your PC, the specific file is tjrgbtge.dll. Try running scans with a few different malware removal tools, the most reliable are malwarebytes and Microsoft Scanner. www.malwarebytes.org and Firefox 18 crashes on startup due to malware - how to fix

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Chosen Solution

So you have Malware on your PC, the specific file is tjrgbtge.dll. Try running scans with a few different malware removal tools, the most reliable are malwarebytes and Microsoft Scanner. www.malwarebytes.org and Firefox 18 crashes on startup due to malware - how to fix

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i just did a full scan and nothing was detected =\

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Ok, then what you should do is search your computer for the offending .dll, and delete it. It's most likely hidden, so view hidden files and folders. http://windows.microsoft.com/en-US/windows7/Show-hidden-files

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i didn't find the file. Also ran a combofix which is a pretty powerful malware and virus remover. Problem still exists with the firefox.

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Click start, then type in msconfig, then click statup. Look for tjrgbtge.dll, then uncheck it. Restart your PC.

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i found it! But cannot delete. it says its open in windows host process (rundll32)

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did you uncheck in the msconfig box? after restarting you should be able to delete.

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thanks tyler. Got rid of it and firefox is now working. I don't know how I got that tjrgbtge.dll file overnight.

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You can search the Windows registry (Ctrl+F) for references to the tjrgbtge.dll file and export and remove involved keys to avoid startup issues with missing files or alternatively use a registry cleaner like CCleaner. If you are not comfortable with editing the registry then it is best to skip this step.