X
Tap here to go to the mobile version of the site.

Support Forum

I can't send or add attachments to my e mails

Posted

once i select the attachments it never finishes the process and another tab opens

once i select the attachments it never finishes the process and another tab opens

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • Motive Plug-in for Mozilla Browsers
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • 4.1.10329.0
  • Picasa plugin
  • VLC media player Web Plugin 2.0.0-rc
  • Motive Management Plug-in for Mozilla Browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

iamjayakumars 475 solutions 5840 answers

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us! _________________________________________________________________________________

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Please reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' button with the left mouse key. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) See if this helps solve the issues you had and please report back to us! _________________________________________________________________________________ '''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.'' ''(If you're not using it, switch to the Default theme.)'' * You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut. * Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. ''Don't select anything right now, just use "'Start in Safe Mode"'' ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.'' '''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''