X
Tap here to go to the mobile version of the site.

Support Forum

When I have more than one window open and close one firefox crashes

Posted

Closing any open window causes Firefox to crash.

Closing any open window causes Firefox to crash.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • npsitesafety
  • Garmin Communicator Plug-In 4.0.4.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DownloadHelper
4.9.13
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Flash and Video Download
1.25
true
{bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
LastPass
2.0.0
true
support@lastpass.com
Norton Toolbar
2012.5.10.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Panic Button
1.5.1
true
{24cea704-946d-11da-a72b-0800200c9a66}
SimilarSites
1.0.28
true
{E71B541F-5E72-5555-A47C-E47863195841}
URL Fixer
4.1
true
{0fa2149e-bb2c-4ac2-a8d3-479599819475}
Video2MP3
1.1
true
video2mp3@video2mp3.de
AVG Security Toolbar
13.2.0.5
false
avg@toolbar
DataMngr
1.0
false
{1FD91A9C-410C-4090-BBCC-55D3450EF433}
FoxyTunes
4.3.6
false
{463F6CA5-EE3C-4be1-B7E6-7FEE11953374}
Searchqu Toolbar
4.6.1.01
false
{99079a25-328f-4bd4-be04-00955acaa0a7}
We-Care App
4.1.16.26
false
wecarereminder@bryan
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.link.open_newwindow
2
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
browser.urlbar.autocomplete.enabled
false
extensions.lastAppVersion
18.0
keyword.URL
http://www.ask.com/web?o=APN10506&l=dis&gct=kwd&qsrc=2869&prt=360&chn=retail&geo=US&ver=6&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357690354
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
image/jp2,image/jpeg2000,image/jpeg2000-image,image/x-jpeg2000-image,audio/x-gsm,image/png,image/x-png,image/x-sgi,image
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
false
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.OCSP.disable_button.managecrl
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 7025 / NVIDIA nForce 630a
Adapter Drivers
nvd3dumx,nvd3dum
Adapter RAM
32
Device ID
0x03d6
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
7-8-2009
Driver Version
8.15.11.8634
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
Vendor ID
0x10de
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
14930 solutions 135499 answers

Could be caused by Norton Confidential if you have crash report that involve coFFPlgn.dll.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Could be caused by Norton Confidential if you have crash report that involve coFFPlgn.dll. If you have submitted crash reports then please post the IDs of one or more crash reports that have this format: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode