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From 1 site only, when I download a pdf file, I get an error message that the file is a jsp file (not a pdf) & Adobe can't open it. How can I fix this?

Posted

I found this problem with 2 different browsers but had success with a 3d. I noticed that the file on Firefox was downloading with Zoom Downloader. Could this be the problem? (Don't know where Zoom Downloader came from.) I am using Firefox 18 and Win 7.

Chosen solution

Try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • McAfee MSC FF plugin DLL
  • SiteAdvisor
  • Nokia Suite Enabler Plugin
  • 4.1.10329.0
  • iLinc112 Install Plugin
  • NPWLPG
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Helpful Reply

Please see Use the Adobe Reader plugin to view or download PDF files

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Chosen Solution

Try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.