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How do I remove the Certified Toolbar Search toolar??-- MALWARE -- tried everything I know -- cannot remove UIGGHH!!!

Posted

I have tried ALL the malware removal tools I know of and still cannot remove this!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Amazon MP3 Downloader Plugin 1.0.17
  • Picasa plugin
  • 5.1.10411.0
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Norton Toolbar
2013.2.3.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.37
false
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
RoboForm Toolbar for Firefox
7.8.3.5
false
{22119944-ED35-4ab1-910B-E619EA06A115}
SeoQuake
2.8.6.1
false
{317B5128-0B0B-49b2-B2DB-1E7560E16C74}
Skype Click to Call
6.5.0.11422
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.cache.memory.capacity
65536
browser.display.show_image_placeholders
true
browser.places.smartBookmarksVersion
4
browser.search.param.yahoo-fr
chr-greentree_ff&type=685749&ilc=12
browser.search.useDBForOrder
false
browser.startup.homepage
http://search.certified-toolbar.com?si=41460&home=true&tid=3231
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
browser.urlbar.autocomplete.enabled
true
browser.urlbar.autofill
true
browser.urlbar.default.behavior
2
extensions.lastAppVersion
18.0
gfx.direct3d.prefer_10_1
true
keyword.URL
http://search.certified-toolbar.com?si=41460&tid=3231&bs=true&q=
network.cookie.prefsMigrated
true
network.http.max-connections
48
network.http.max-connections-per-server
16
network.http.max-persistent-connections-per-proxy
16
network.http.max-persistent-connections-per-server
8
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
network.http.request.max-start-delay
0
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1358249497
places.history.expiration.transient_current_max_pages
103491
plugin.expose_full_path
true
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0116
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
3-25-2011
Driver Version
8.15.10.2342
GPU #2 Active
false
GPU Accelerated Windows
3/3 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, please install the search reset addon - it will revert the most common customziations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

if your settings don't stick after a restart of the browser also go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

Remove a toolbar that has taken over your Firefox search or home page

How to fix preferences that won't save

Gerda 0 solutions 1 answers

Thank you very much